5 Dos and Don’ts of Communicating With An Auto Insurance Adjuster

Auto insurance adjusters are professionals with the task of examining your claim and discerning its validity. Insurance claims adjusters come with various job titles. They’re called claims representatives, independent claims analysts, or claims specialists but they all do the same job. 

Auto insurance companies employ adjusters to process clients’ claims. An adjuster’s job is to reach out to the client, examine the case and determine whether the insurer should take it and for how much. They carry out insurance claim checks. 

When you have an interview on the phone with an adjuster there are things you need to tell them. However, be careful not to say too much as it could lead to rejected claims. 

Rejected claims can be appealed in court.  However, you can hire an insurance claim attorney if you need a strong appeal. 

How to Avoid a Claim Denial

Subject to the type of loss, your insurer could have an honest reason for denying your claim. Although, most times this is not always the case. However, there are a few ways to ensure that your claim is not denied. 

One way is to ensure that you fill out your details correctly especially when seeing a new healthcare provider. Even a little spelling error can threaten your insurance claim. You’ll also want to ensure that the diagnostic code is listed and correct. 

Firstly, try to understand why your insurer had your claim for insurance denied. A claim denied by insurance companies can be appealed in court. An unjustly denied claim can be challenged with the right evidence and procedure. 

Receiving good insurance coverage is not always an easy procedure. Most cases are complicated. However, an insurance lawyer will help you understand your legal options and chances when making decisions. An insurance lawyer is very important for every step of the insurance process. 

The best way to avoid having denied claims is by communicating properly with the auto insurance adjuster. Read on to see five (5) tips on communication with an auto insurance lawyer. 

5 Dos and Don’ts For Talking to an Auto Insurance Adjuster

Talking to these representatives can be very intimidating, and mistakes can be made. It is essential to know what you should do and what you should not do to make sure these interviews do not hurt your claim.

Here are five (5) dos and don’ts for the best conversation with an auto insurance adjuster. 

1. Don’t Agree to or Sign Anything 

Insurance companies are infamous for pressuring car accident injury victims into consenting to a quick settlement. There is no reason that you should feel pressured into welcoming a settlement based on a random deadline 

Do not consent to anything they propose or sign any documents without having a competent attorney study your case. 

Do not be deceived into believing that they are giving you an immediate and acceptable offer. 

An experienced lawyer will know the tricks insurance companies try to use. He will also be able to avert those schemes and get you the settlement you deserve. 

It is crucial to comprehend the full extent of your injuries before deciding on a settlement. Car accident victims frequently don’t experience some injury symptoms until days or even weeks after an accident.

2. Do Tell the Truth 

Always tell the truth when responding to an adjuster’s questions. Lying to the insurance adjuster can affect your case. The adjuster can use it as evidence against you. Evidence of our lying can prove that you are an unreliable claimant. This action could lead to you facing charges for insurance fraud. 

At the same time, do not give lengthy, narrative answers or unsolicited information to the adjuster. Keep all your answers short and succinct to avoid incriminating yourself. 

3. Don’t Admit Fault 

The insurance claims adjuster will be nice and convincing. The adjuster will try to persuade you to believe that he or she is looking out for you. Do not let this cajole you into accepting fault for the car accident. 

Do not tell an auto insurance adjuster that you think you might have caused or contributed to the car accident. Admitting any amount of responsibility can make you lose your right to recover. Do not speculate about the fault. Make sure you stick to only the facts of the case.

4. Do Document the conversation 

Record your conversation with the adjuster. Record or write down everything you can recall about the phone call immediately. Take down the adjuster’s name, official title, and the name of the company. 

It is crucial to keep documentation of what you talk about with the insurance adjuster. If need be, you can come back to the notes if a situation arises in the future.

5. Do Speak With an Attorney 


An experienced attorney knows how insurance companies work and how to shield your interests in an insurance claim. 

An insurance attorney needs to know how home insurance is calculated or at least how to use a house insurance calculator. You must cooperate with your attorney and provide all the information they need. They may ask for accident details, the house insurance estimate, or other relevant information. 

When you are attempting to collect compensation from an insurance company that wants to cut down the value of your claim, you need an experienced attorney advocating for your legitimate compensation.

How Long Do Insurance Claims Take? 

The amount of time insurance companies can take to decide on and pay out a claim is often limited. States have different guidelines. However, insurance companies must decide whether or not to accept a claim in about 30 days and pay it out briefly after that. 

Claims take longer when there are more people concerned with investigating the incident, estimating costs, and fixing the damage or assessing injuries.

Some common factors that could delay a claim include; 

  • Poor Communication: Both you and the claims representative need to be available. Not responding to the phone is a way to delay a claim.
  • Misunderstandings about coverage. 

If the claims process seems to be taking too long, contact your agent. 


Auto insurance adjusters may sound warm and friendly. However, you should always remember that they are not on your side. An insurance lawyer or attorney helps you get what you deserve from your insurer.

Ask your insurance lawyer whenever you are unclear on any issue. 

Life insurance claim lawyers can help you find a suitable life cover insurance policy. Consult an attorney to help you redeem your full entitlements from your insurer.